In the highly competitive gaming industry, PebbleHost, a game server provider, struggled with unreliable hardware, delayed support, and escalating costs. Gamers demand high performance and zero downtime, but PebbleHost’s initial providers failed to deliver. Frequent hardware failures and component replacement delays caused frustration, making it difficult to meet the expectations of demanding users.
Agitation: PebbleHost faced mounting challenges from both technological issues and financial constraints. Gamers, from hobbyists to professionals, expect seamless gameplay with minimal latency, but slow support and frequent hardware malfunctions jeopardized their ability to provide consistent service. As the global gaming market grew, PebbleHost realized they couldn’t keep up with demand or sustain their infrastructure without significant changes. Poor reactivity from support teams and expensive, unreliable hardware limited their capacity to grow and maintain a competitive edge.
Worse yet, other providers in the market weren’t offering better solutions. Competitors were expensive, providing subpar customer service and failing to meet the specialized needs of gamers. PebbleHost needed a reliable, scalable solution that could balance high performance with affordability.
Solution: PebbleHost found a solution in partnering with OVHcloud, gaining access to modern hardware, ultra-fast SSDs, and powerful processors within budget. Initially attracted by OVHcloud’s price-to-performance ratio, PebbleHost has since expanded their footprint to 300 servers in multiple regions, including Canada, France, and Australia. The global presence ensured low latency and low ping for users across different continents, including regions like APAC, where connectivity had previously been an issue.
Beyond the high-quality infrastructure, OVHcloud’s control panel and API allowed PebbleHost to easily scale operations, adjusting server resources based on seasonal demand. When traffic was high, PebbleHost could instantly order new servers, and during slow periods, they could quickly cancel unnecessary resources, optimizing costs and operations without manual intervention. This flexibility saved PebbleHost time and effort while improving user satisfaction.
The result? PebbleHost now operates with 40-50% lower costs and enjoys an 80% overall savings compared to other Game Server Providers (GSPs). Their partnership with OVHcloud has not only allowed them to deliver superior gaming performance but also stay competitive in a rapidly growing market. They continue to plan for future expansions, including new servers in OVHcloud’s U.S. west coast datacentre, ensuring they can meet the needs of a growing customer base without sacrificing performance or cost efficiency.
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