Game server hosting is no easy feat, especially when users demand fast, seamless performance without interruptions. PebbleHost, a game server provider catering to gamers across the globe, encountered numerous issues with their initial hosting providers. Frequent hardware failures, slow customer support, and costly services severely hindered their ability to meet the high standards set by their gaming audience. With growing demand for responsive and lag-free gameplay, especially in resource-heavy games like Minecraft, PebbleHost knew they needed to find a better, more reliable solution.
For PebbleHost, these problems were more than just minor annoyances; they were preventing the company from scaling and delivering the top-tier service expected by gamers. Constant hardware issues delayed their progress, with faulty components sometimes taking up to two weeks to replace. As gaming markets continued to expand, PebbleHost struggled to keep pace. Gamers, who are known for being particularly demanding, expected flawless, real-time gameplay. Any downtime or sluggish performance not only led to user dissatisfaction but also threatened PebbleHost’s credibility and growth in an increasingly competitive landscape. Worse, their attempts to trial other hosting providers only led to higher costs and unreliable service, further complicating their expansion goals.
PebbleHost turned to OVHcloud for a solution that provided both cost efficiency and reliable performance. Initially, they started with “So you Start” servers in OVHcloud’s Canadian datacentre, but soon upgraded to ultra-fast SSD servers and the latest processors across multiple datacentres in France and Australia. This strategic move significantly improved performance, reduced downtime, and allowed PebbleHost to scale rapidly as they expanded globally. The addition of servers in Australia was a particular advantage for APAC gamers, who previously struggled with poor connectivity to servers in Europe and North America.
OVHcloud’s robust support was a game-changer for PebbleHost. The quick, caring responses from the support team helped them resolve issues faster, ensuring their infrastructure was always reliable. Beyond this, the OVHcloud Control Panel and API simplified the scaling process, allowing PebbleHost to add or remove servers based on fluctuating demand. This flexibility meant they could accommodate seasonal peaks without overcommitting to long-term contracts. When demand surged, they could instantly scale up, and when it dropped, they could easily shrink their operations to save on costs.
With OVHcloud’s help, PebbleHost achieved a remarkable 40-50% reduction in hosting costs and an overall 80% cost savings compared to other game server providers (GSPs). Now operating with over 300 servers across Canada, France, and the Asia-Pacific region, PebbleHost has transformed its global infrastructure to better serve its growing customer base in over 150 countries. This partnership has allowed them to offer high-performance gaming experiences at a fraction of the cost, giving them a significant edge over the competition. As PebbleHost continues to grow, they plan to expand further by deploying new servers in OVHcloud’s west coast datacentre in the USA, ensuring their users worldwide can enjoy fast, reliable, and affordable gameplay.
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